Frequently Asked Questions

Here you'll find the answers to the most frequently asked questions, as well as a wealth of technical information and tips for using your Zhonka Broadband services. Choose from the menu below to get started!


Basic settings - set-up configurations and support contact info
DSL packages & tech info - how it works, how to get it, how to use it better
Dial-up - how to get connected, how to get dial-up numbers while traveling
Webhosting & domains - all about domain hosting, name transfers, & registrations
Billing & business - how we charge, how to pay, account access, sponsored service, questions ...
Networking resources - Surfbreak wireless cafes, computer shops, consultants, security links
FAQ home - why Zhonka, what we offer, where we do it, why it's cool

Why should I choose Zhonka over other ISPs?
Here's a few reasons you may want to consider Zhonka Broadband as your ISP:

  1. Inclusive packages with lots of features with aggressive pricing
  2. Responsive, real human tech support and useful on-line account tools
  3. Open port network enables you to run servers, LANs and wireless zones
  4. Owned and managed by pioneering technical-minded Internet entrepreneurs
  5. Progressive Internet routing architecture including peering at Seattle Internet Exchange
  6. Easy to understand pricing and billing policies featuring e-mail invoices & on-line payment
  7. Zhonka supports the community with donated access to volunteer groups and free wireless access points

What services does Zhonka offer? What is your coverage area?
Zhonka Broadband offerings include:

  • Webhosting to customers worldwide
  • Dial-up modem access to customers in 47 US states (excluding Alaska, Hawaii and North Dakota)
  • DSL in Western Washington / Great Puget Sound area

Additionally, Zhonka offers T1/3 in Qwest areas, server co-location in Olympia and Seattle and ancillary services such as Virtual Private Network support and network security audits.

Where is Zhonka Broadband headquartered?
Zhonka is based in Olympia, Washington - or as we call it "OlyWa." We don't staff a "walk-in" office per se but do maintain data centers with colocation facilities in Olympia and Seattle.

What Internet industry experience does Zhonka have?
In addition to previous computer and entrepreneurial endeavors, Zhonka Broadband's co-founders were managing partners of Olympia Networking Services. "OlyWa.net," was an ISP which formed in 1995 and merged with a California-based phone company in April 2000. Check out the media page for several newspaper articles on this topic.  Additionally,
Zhonka co-founder Jay Stewart is also Vice President of the Washington Association of ISP and Chairman of Washington State Internet Lobby.

What is Zhonka's Internet connectivity?
Zhonka connects to the Internet via multiple backbone provider and peers with numerous other ISPs and myriad other major Internet nodes as a member of the Seattle Internet Exchange.

Who is Zhonka's contact for media and/or public relations?
Contact Dave Olson a dave (at) zhonka.net - replace (at) with @ - no junk mail please.  See also: media articles and pres releases.


Basic settings - set-up configurations and support contact info
DSL packages & tech info - how it works, how to get it, how to use it better
Dial-up - how to get connected, how to get dial-up numbers while traveling
Webhosting & domains - all about domain hosting, name transfers, & registrations
Billing & business - how we charge, how to pay, account access, sponsored service, questions ...
Networking resources - Surfbreak wireless cafes, computer shops, consultants, security links
FAQ home - why Zhonka, what we offer, where we do it, why it's cool


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