and Support FAQ
do I set up my DSL connection with my Actiontec DSL modem?
Run the set-up
CD and/or access the modem thru http://192.168.0.1/ after connecting all cables.
When requested during Basic set-up, choose "PPPoA" - Enter your Zhonka
account username and password.
Select Dynamic IP address configuration &
Dynamic DNS configuration.
Under Advanced settings, you can enter wireless ID settings.
do I set up my DSL connection with my Cisco678 modem?
Visit the Cisco
675/678 DSL modem configuration page or contact Zhonka
and we'll do it for you.
basic Dial-up settings should I know?
Dial-up username: use your primary
E-mail address (ie: firstname.lastname@example.org) and primary account password.
number: Olympia: 360-485-0574 - check out www.zhonka.net/popsearch.html
for more numbers
TCP/IP settings: PPP, obtain IP address automatically, obtain
are the basic settings needed for my E-mail account?
Username and password
are always lower case and just "bob" not "email@example.com"
POP3 and SMTP (incoming and outgoing) servers: mail.zhonka.net
address & Reply-to address is "firstname.lastname@example.org" or "email@example.com
if you have a domain name.
other settings may be handy for accessing web directories?
"users.zhonka.net" or "www.yourdomain.com", use your Zhonka
username and password to go directly to your web directory. Contact
Zhonka to create a web directory included with your account.
registering a domain name, check the Domain FAQ
for more info.
Primary DNS server: huey.zhonka.net
Secondary DNS server: dewey.zhonka.net 18.104.22.168
settings do I need to access usenet newsgroups?
NNTP (usenet newsgroups)
"Use Authentication" and login using your
entire primary account Zhonka e-mail address example: firstname.lastname@example.org
and primary Zhonka account password. Turn off encryption option if prompted.
If you are using Outlook Express, please peruse the setup method detailed
can I check my billing account info and pay on-line?
You can check your
usage records, account balance, verify payments, pay your bill and update your
credit card info by logging on with your account username and password to Zhonka's
Secure On-line Billing center at
You may also Contact Zhonka with your questions.
can I change my E-mail settings?
You can change your E-mail password,
set up vacation messages, and check other E-mail features at:
. For new accounts and aliases, Contact Zhonka.
Remember your invoice comes only by E-mail!
I get some help getting connected?
Sure! If you are unable to connect
Call 360-357-8776 - after hours leave a detailed message.
support (at) zhonka.net - replace with "@" - No Junk Mail please after REBOOTING YOUR DSL MODEM (this solves most problems).
By the way; Qwest DSL tech support # is 800-247-7285, Qwest service and order
desk is 888-244-1111.
am connected but have some questions/problems/changes about my service, what shall
1) Check out the other sections in this on-line Frequently Asked
2) Fill out the on-line request form at http://www.zhonka.net/support.html
3) Contact Zhonka
Support Policy Notes: Zhonka Broadband is dedicated to providing responsive
support to assist you in getting connected to the Internet. Using the settings
above, you can connect using most any kind of operating system designed to connect
to the Internet using industry-standard TCP/IP. What you do with your connection
is up to you as long as your activities are in accordance with the Zhonka Broadband
Terms of Service Agreement located at www.zhonka.net/tos.html.
keep in mind that Zhonka cannot assist you with computer hardware problems
or operating system and application software issues beyond troubleshooting your
Zhonka network connection. We encourage you to consult the manufacturer's documentation
and website or consult with a computer professional for assistance with extraneous
- set-up configurations and support contact info
DSL packages & tech
info - how it works, how to get it, how to use it better
Dial-up - how to get connected,
how to get dial-up numbers while traveling
Webhosting & domains
- all about domain hosting, name transfers, & registrations
Billing & business
- how we charge, how to pay, account access, sponsored service, questions
- Surfbreak wireless cafes, computer shops, consultants, security links
FAQ home - why Zhonka, what we
offer, where we do it, why it's cool